SMS Privacy Policy

Reimer Tuning Ltd. – SMS Tech Support Privacy Policy

Effective Date: May 1, 2025

Reimer Tuning Ltd. ("we", "our", or "us") is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, and safeguard personal information shared through our SMS tech support service. This policy applies exclusively to business-to-customer (B2C) communications via SMS.

1. Information We Collect

When you contact us through our SMS support line, we may collect the following personal information:

  • Your name
  • Your mobile phone number
  • Any information you provide related to your inquiry (e.g., equipment model or issue)

2. How We Use Your Information

We use the information collected via SMS solely to:

  • Provide technical support
  • Respond to your inquiries
  • Troubleshoot and resolve issues related to our products or services
  • Maintain a record for support and audit purposes

We do not send marketing messages, promotional content, or alerts through this SMS line. We will not sell or share your information with third party entities for marketing and promotional purposes.

3. Message Types

Our SMS support system is two-way. You may receive responses from our team and may also reply to continue the conversation. Message frequency will vary depending on the nature of your support request.

4. Message Storage

All SMS communications may be logged and stored for support quality, compliance, or audit purposes. These records are only accessible to authorized Reimer Tuning personnel.

5. Third-Party Providers

We use reputable third-party platforms to manage and deliver SMS communications, including:

  • HighLevel
  • VirtualPBX

These platforms are used strictly to enable SMS communication and do not have permission to use or share your personal data for any other purpose.

6. Your Consent

By initiating a conversation through our SMS tech support line, you consent to receiving SMS responses from Reimer Tuning Ltd. for the purposes outlined above.

7. Opting Out

You can opt out of SMS communications at any time by replying with STOP. Once received, you will no longer receive SMS messages from us unless you initiate a new request.

8. Data Security

We take reasonable steps to protect your information and ensure it is not accessed, disclosed, altered, or destroyed without authorization.

9. Questions or Concerns

If you have any questions about this policy or how your information is handled, you may contact us at:

Reimer Tuning Ltd.
1 (833) 767-8863
sales@reimertuning.com
Alberta, Canada